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BusinessEdexcel (9BS0)Theme 2

Quality Control vs Quality Assurance

Edexcel A-Level Business

Quality management is a core operations topic in Edexcel A-Level Business Theme 2. This interactive tool compares Quality Control (QC), Quality Assurance (QA), and Total Quality Management (TQM) through side-by-side comparison tables, visual process flows, and real-world scenario exercises. Explore how each approach works in practice, when businesses choose one over another, and evaluate strengths and limitations — exactly the kind of analysis-and-evaluation skill rewarded in exam answers.

Uses Google Fonts (Crimson Pro, Red Hat Display). Requires an internet connection for full styling.

Frequently asked questions

What is the difference between quality control and quality assurance?+
Quality Control (QC) is about inspecting and testing products at the end of production to find and remove defective items. Quality Assurance (QA) is about building quality into every stage of the production process so defects are prevented rather than detected. QA is proactive; QC is reactive.
What is Total Quality Management (TQM)?+
TQM is a whole-organisation philosophy where every employee — from the shop floor to senior management — takes responsibility for quality. It focuses on continuous improvement (kaizen), zero defects, and meeting customer needs. It goes beyond QA by embedding a quality culture across all departments, not just production.

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